The other day we visited a residential client in Stamford who was shocked and upset because she believed that she had lost forever the pictures on her laptop. She was almost crying and said that the pictures she could not see anymore were worth decades of family history.

We went there and found the pictures right away without the help of any software; the pictures were simply moved to another folder and I do not believe that the issue was caused by the user.

You have to know that Windows sometimes is an unfriendly system that, although very popular, still contains parts that are mysterious and do not make any sense. In a nutshell, the pictures of the user were moved from the pictures folder to the library folder, where another folder called “pictures” showed up.

Moral of the story: to get the job done, I have moved  back for her all the pictures to the pictures folder and created a shortcut for her to access them from the desktop. She was very happy. In addition, as her laptop is a 4 years old computer with still Windows 7, I have suggested her to back up her 75 gigabytes of  data to the cloud. I usually recommend Crashplan because it has very cool features: it is bulletproof against malware and ransomware and it is easy to use when you need to restore the files.

Now, if you look at the image below, you will see that the pictures were moved to the library folder instead of being in the pictures folder of the user’s folder.


Windows 7 is still a very popular system and is still used in most of the businesses and in the majority of the homes where people don’t feel that the moment to upgrade to Windows 10 has arrived yet. One of the reasons why I recommend to upgrade to Windows 10, however, is because the library folder which in this specific event caused confusion in the user, needs to be toggled on before being used. In few words, the attempt to emulate mac OSX by  Windows developers was well done because in Windows 10 the picture folder is only one and is immediately visible on the left menu in the File Explorer unless you enable the library folders.

For tech people, another sure way to look at the users folder is in the internal hard drive labeled “Local Disk (C:)”: here you have the chance to look if the computer has multiple users, detail that often users forget to report to computer technicians who are doing their best to recover data that have been “lost” in the meanders of Windows computers.