IT spending on cloud is booming and there is no way to stop this trend, at least in the immediate future. Total spending on cloud infrastructure topped $ 34 billions in 2016, which accounted the 30 per cent of the total amount spent on IT infrastructure.
The public cloud services will continue to rise in 2017 to around 200 billion.
Over the last few years corporations had to adjust to the changes required by the fast advances in the technological field.
Most organizations have invested in up-to-date data center performance management solutions that can be conﬁgured to deliver a framework for measuring and automating management tasks and handling network and server alerts. Besides the investments on cloud infrastructure, the majority of the economic and time resources have been recently employed in solving issues related to the user experience, such as the issues faced by an employee who cannot remotely access his work computer from home. This approach, however, does not take into account the bigger picture; a user experience cannot take place if there is no mechanism in place to measure the health of a network. What companies should activate is a new generation end user based performance management solution that can measure the health of the entire IT infrastructure, from servers, to network to end users PC and devices.
The data output generated by the software in place should help monitoring network performance and improve hardware configuration.
It and help desk managers face two main issues: obtaining an holistic view of the enterprise IT performance quickly and secondly, leveraging this information to solve issues before they impact end user. The conventional data center based solution fall short of delivering the exact information needed because they are based on simulated data and do not provide the real picture needed to gain the view that user is experiencing a problem in that specific moment in time.
When a system problem shows up, IT manager would need to implement a time-consuming, expensive and tedious process to identify and resolve a given issue. As a result, technicians and end users get frustrated by the time it takes to find and eventually resolve the issue. To effectively address this problem, IT managers need to be able to solve quickly the issue by accessing a database of similar cases that happened in the past or by using their experience.
Once this type of intelligence is available, companies can optimize the quality and the availability of their service, while at the same time reduce time and costs to deliver the service. For the IT executive management team, the ability to have this level of insight will allow management to efficiently document the reasons for the investments needed to proactively run the IT support of the organization.